Our aim is to deliver the right services to suit your business. We supply and improve your system not just repair them.
• Server installations/upgrades
• Help and support/monitoring
• Customizable IT systems
• Backups/Disaster Recovery
Here at ITS Active IT are always on the lookout for experienced 2nd Line IT Support Engineers.
Provide end user support for the ITS Active IT Limited customer base. This includes remote and onsite support. Troubleshoot, and resolve issues regarding Windows desktops and servers as well as associated business applications
Provide Server support on all levels
Support all Microsoft and third-party applications
Work with Desktop Management team to develop better delivery of IT solutions
Coordinate and support all user relocations
Provide detailed documentation and communicate precisely with other IT teams as required
Log calls in incident ticketing system accurately and thoroughly with comprehensive detail
Review open problem tickets daily. Follow up with open work orders.
Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction
Ensure that response time and resolution time objectives are met as defined in the SLA
Communicate with IT staff/management to discuss problem status, policies, procedures, and documentation
Requirements for the role
In depth knowledge of Windows desktop technologies.
In depth knowledge of Desktop and laptop hardware
In depth knowledge of TCP/IP, DNS and Internetworking Technology
In depth knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), Office 365, SharePoint and related technologies
Knowledge of Server, Voice & Communications Infrastructure, especially Hyper-V and VMware
Knowledge of various Operating systems (e.g. Windows, Linux, Apple)
Knowledge of Audio and Video Conferencing technologies
Knowledge of common Market Data applications and services
Relevant industry certifications may include Microsoft MCP, MCITP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products
Qualifications in any branches of IT and Computer Science are preferential
Minimum 3 years Desktop Support experience, preferably within a large Helpdesk or Support Company environment
Special Job Requirements
Shift rota basis (Currently 8:00 to 18:00)
Occasional afterhours and weekend work as needed
You must have very strong customer communication skills
We may require you to work remotely, as well as at our offices in Tunbridge Wells
You will be required to go to customer sites in London and the South East to undertake on-site work
If you are an experienced 2nd Line IT Support Engineer with a proven track record we would like to hear from you. There is no need to slog your way up to London every day!, come and speak to us. We are a young company that is undergoing a strong growth in our customer base and we need quality engineers..
Send your CV to - email@example.com
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